Projects

AI

AI

AI Chatbot Implementation for Major Banking Group

THE CLIENT

A major banking group in Thailand with strong commercial focus and asset management. Dubbed the most innovative banker, they are one of the first corporations to embark on social listening customer care.

THE CHALLENGES

Our client have a pressing need to reduce the number of tickets to customer care agents as part of the business objective to reduce FTE and improve agent productivity. We implemented the artificial intelligence platform with Thai Language natural language processing capabilities that significantly reduces the number of ticket opening, and at the same time increases customer satisfaction.

The AI platform is integrated with the customer information system backend via Restful API such that critical customer requests can be spontaneously validated and allows customer to complete a transaction via chatbot. As a result, our client are able to greatly reduce cost-to-serve and improve social listening customer care center efficiency.

OUR SOLUTION

  • Convolab AI Chatbot
  • Zanroo Social Listener
  • Line and Facebook Messenger as output channels

AI Chatbot for Largest Retail

THE CLIENT

The client is a major player in several business sectors in Thailand, and is contributing to the rapid growth of the Thai economy, with strong focus in retail business. The Group has established a leadership position in almost all of the business sectors it has a presence in, namely: retail, shopping malls, real estate, brand management, hotels and resorts, as well as food servicing businesses.

THE CHALLENGES

Customers are requiring more and more support from multiple channels. With the evolution of AI, the client selected AI Chatbot to provide information to end customers from store location, promotion availability, product information, loyalty points and much more.

OUR SOLUTION

  • ConvoLab AI Chatbot
  • Line, Facebook Messenger and Web chat as output channels
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